Returns Policy
Dietlicious was established to offer a convenient way for customers to enjoy chef-created meals delivered to their door. We reserve the right to make any changes to the menus at our discretion. In addition, we reserve the right to refuse orders from customers at our discretion. Dietlicious meals are prepared and cooked in the same kitchen. We use a number of ingredients in our kitchen and while we do our best to ensure there is no cross-contamination, we cannot guarantee a total absence of any ingredient. If you have any concerns about the meals or the service we provide, please let us know and we shall be happy to discuss these with you.
Confirmation of your Booking
Dietlicious will send you an email confirming your order and delivery day. This email includes a 10-digit order number which certifies that your order has been booked. The order will be prepared and delivered as per the details in the order confirmation. Please check your delivery confirmation email to ensure the details of your order are correct.
Changes to your order
If you require a change to your order please call 1300 131 070 or email [email protected] with your changes and we will do our best to accommodate your request. Additional charges may apply. Please note that changes on the day of delivery may not be accepted.
Order cancellations
We accept cancellations up until 12.00pm (noon) the business day before your delivery. To cancel an order please call 1300 131 070 or email [email protected]. Orders cancelled after the cut-off time may incur charges relating to the preparation and packing of your meals, however, we will do our best to minimise these charges for you.
Returns
We are unable to accept returns as we are governed by HACCP food safety methodology and procedures.
Issues with your delivery contents
If you have an issue with your delivery, such as a missing item or incorrect item, please notify Gourmet Dinner Service within 24 hours so we can investigate and offer a refund or credit if necessary. We cannot guarantee an invoice will be adjusted if we are notified more than 72 hours after delivery.
Delivery time frame
Our website provides an estimated delivery window time frame for your location. If you require a more exact time, this cannot be provided until the actual day of delivery, once all orders have been packed and the vehicles are on the road. Please call our office and we can provide a guideline time. Please note that delivery times may change depending on traffic and other unforeseen circumstances.
Box Collection
If you receive a delivery on our ‘regular’ delivery run, our own drivers are happy to collect your used Styrofoam boxes when they make your next delivery. To ensure efficiency, any returned boxes must be placed outside of your home or apartment building prior. The drivers are on a tight schedule so cannot wait.
If you receive delivery via one of our external courier partners, unfortunately, we are not able to offer a box pick up service. We recommend that you recycle the box at your nearest EPSA recycle centre.
More information
For more information about our Delivery, Payment, Meal Info and Loyalty Program, please refer to our FAQs page.
