Frequently Asked Questions
Are there any contracts?
There are no contracts and no joining fees. You have the option to choose what and when to order so long as the minimum food value is $75 (plus delivery fee). After ordering online, you will receive an email confirmation containing your order details. Please check all details thoroughly and call our office if any changes are required. Please note that we require 1-2 business days notice to ajust delivery dates or make meal changes for an order but will endeavour to accommodate where possible.
What is the best way to start?
We recommend you start with a Cleanse. This is a great way to revitalise and detox your body. Follow with a Plan to achieve your weight loss goals through portion control – choose from either 1200, 1500 or 1800 calorie options. Then continue your healthy eating regime/maintenance program with our Individual Meals.
What’s the difference between a Cleanse and Plan?
Our range of Cleanse programs (approx. 1100 calories per day) gives your digestive system a rest from wheat, gluten, dairy, red meat, preservatives, additives + highly processed foods. It is a great way to start your healthy eating program, lose a few kilos and feel great inside and out. Plans are calorie controlled for weight loss and re-introduce all ingredients in a moderate healthy portion for each meal.
How do I purchase a Gift voucher?
Gift Vouchers can be purchased online and will be emailed direct to the recipient. You can choose to have the voucher emailed direct to yourself by simply entering your email address in the recipient's email address field. This way you can forward the Gift Voucher to the recipient by email or print it out to give them a hard copy.
Can I send a gift of meals?
Yes, gifts of meals can be ordered online. Choose a Hamper or select your own items from our menu; provide the recipient's delivery details and select from the available delivery dates. At the checkout stage it will give you the option to ‘Make The Order a Gift’ and ask for you to add a message for the optional Gift Card. If no-one is home the gift will be left at the front door. It is your responsibility to advise recipient of delivery date. We cannot be held responsible if they are not home or away and shall not accept any liability after delivery.
I'm based overseas - how can I buy a gift voucher or meals?
Our website doesn’t accept international addresses and some overseas credit cards, so please use PayPal for payment and our address (5/9 Powells Rd, Brookvale NSW 2100) for the billing address. Thank you for your understanding!
Delivery
Is there a minimum order value for delivery?
Yes, there is. The minimum order value for delivery is $75.
When do you deliver to my area?
Each area has a designated delivery day – please enter your postcode at the top of this page for details. While our drivers endeavour to deliver between the time frames advised on our site, we cannot guarantee a specific time frame. Our delivery routes are only finalised on the morning of your delivery. At this time you will receive an email with estimated delivery time and a link for tracking.
Who delivers my food?
Sydney + Brisbane metro are serviced by our own drivers. We use trusted courier partners to deliver to Melbourne, ACT and regional NSW, VIC and QLD.
Do I need to be home to accept the delivery?
You don’t need to be home to receive your delivery as meals are delivered in a thick cardboard box with gel ice packs and can be left in a safe location for up to 8 hours. If you live in a gated complex or high rise building please leave delivery notes with instructions on how to enter the complex, otherwise we will leave at the front door and no responsibility will be accepted. Please note that our drivers are unable to call on approach as they are focused on driving.
What do I do with my delivery box?
Please recycle your cardboard box in the paper bin for your regular council service.
What about Public Holidays?
Delivery days are subject to temporary change during special events local to you and on public holidays. Most deliveries will be made on your next delivery day. We advise you by email, in advance, of any public holidays that may affect your delivery.
What if I get my order on the wrong day?
It’s important to check your email confirmation once you have placed an order to ensure you have selected the correct delivery date as this is the date that determines when we will make the delivery. If you fail to check the order confirmation and receive a delivery on the wrong day we can arrange to re-deliver at the standard delivery fee + $5 admin charge.
Collecting your order from our Sydney or Brisbane locations
Meals can be collected from our kitchens in Sydney or Brisbane (please note times below). Please order before 12 noon and ensure we have at least one hour to pack it ready for you.
We are located at :
Sydney kitchen: 5/9 Powells Road, Brookvale NSW 2100. Pick up: Monday to Thursday 8.00am – 5pm Friday 8.30am – 4pm.
Brisbane kitchen: 5/33 Meakin Road, Meadowbrook QLD 4131. Pick up: Monday to Friday 8.00am – 1pm. If picking up from Brisbane kitchen and the gate is closed please use code: 3343# to enter and exit.
Melbourne kitchen: Sorry, delivery only from Melbourne. No pick ups.
Payment
What are my payment options?
Payment can be made by Visa, Mastercard, Amex or Paypal online. To protect your security we use a secure independent payment gateway and do not store any credit card details unless you manually select to do this. Your card details are encrypted and held on the gateway providers’ site.
How do I pay if I order multiple week deliveries?
To place an order for multiple weeks you will need to phone our customer service team on 1300 131 070.
Meal Info
Who cooks my meals?
Our team of talented chefs cook all your meals from scratch. The teams are headed up by our Master Chef, Gupreet Singh. The combined skills across our kitchens results in an extensive menu of global flavours that will leave you enjoying every mouthful as well as being nutritionally balanced and portion controlled for optimum results.
What ingredients are used?
Locally sourced, real ingredients are what we use in all our meals. We don’t use any preservatives, additives or genetically modified foods. Fresh herbs, onion, garlic, and spices are used to create unique flavour bases. All meals are cooked from scratch in our kitchens with premium produce. For a full list of ingredients for any dish please click on the photo of the meal. Full nutritional information is also provided for every meal.
Great care has been taken to remove all pits/pit fragments, seed fragments, herb and spice – stems, pods, seed shells, nut shells from all our meals, however, some may remain.
We use fresh fish and while great care is taken to remove all fish bones, some may remain.
What if I'm allergic to some foods?
Our kitchens also handle ingredients that contain allergens such as dairy, egg, wheat, barley, rye, oats, gluten, fish, crustaceans, molluscs, peanuts, tree nuts, other nuts, sesame, seeds, soy, sulphites and/or capsicum. Whilst we have strict hygiene and food handling standards that we adhere to, and we are externally audited for, customers must understand that eating our meals is at your own risk as our meals may contain traces of these allergen ingredients. Dietlicious and Gourmet Dinner Service cannot guarantee a total absence of any of these products in any of our meals.
If you require specific dietary guidance, we strongly suggest consultation with your doctor before consuming Dietlicious or Gourmet Dinner Service meals.
Dietlicious and Gourmet Dinner Service are not responsible and accept no liability, for any adverse effect on any person due to allergy or intolerant reaction arising from that person’s consumption of any food or drink supplied by Dietlicious or Gourmet Dinner Service.
Do you cater for special dietary requirements?
Our food is designed for general healthy eating however you may select our icons or filters for vegetarian, no added gluten, no added dairy etc. Diabetics are also covered as our meals are low in fat, low or zero sugar and low carbohydrates. We have a special dietary section that will help you find what you are looking for.
Unfortunately we are unable customise meals due to our cooking schedule and our meals being cooked in batches.
Can I eat Dietlicious meals while pregnant or breastfeeding?
All of our meals are free from any preservatives so are perfectly healthy for pregnant or breastfeeding mothers, though it is always best to consult your healthcare professional(s) before starting a diet or embarking on a particular type of eating plan.
What if I want to make changes to a plan?
While we do have pre-set meal plans and cleanse programs, we do allow customers to swap up to 3 meals of the same value per plan. Once you have selected your plan using the ADD TO ORDER button, the Meal Swaps box will appear. Use this to list both the meal you want to remove and the meal you want to replace it with. If you do not provide this information then unfortunately the swap will not be made. Once you've entered the information, click the ADD TO ORDER button again to save and PROCEED TO CHECKOUT. Should you require more than 3 swaps we recommend using the Build Your Own Plan feature.
How do I serve my meals?
Each meal has specific easy instructions on how to cook or reheat. If you are oven cooking you need to transfer the food from the plastic container to an oven proof dish. Most meals can be heated using a microwave.
How do I store my meals?
Meals can be stored in the freezer for up to 4 months. Once defrosted, they can be stored in the fridge for up to 4 days. If receiving a PLAN place days 1-3 in fridge and the remaining days in the freezer. Each evening take next day's meals and move to fridge to defrost. Vegetables and Salads arrive fresh and are to be stored in the fridge.
Sunday Deliveries
As we are closed on weekends, please be aware that any fresh components will have a shorter shelf life than week day deliveries due to the orders being packed on Friday afternoon.
Loyalty Program FAQs
There’s no need to join our loyalty program – it’s free and if you have an account with us, you’ll automatically earn points! Just make sure you’re logged into your account each time you order.
How many points do I earn when I place an order with Dietlicious?
Every time you order food from us, you’ll earn 1 point for every $1 spent. You do not earn any points on delivery fees, promotional items or discounts. You must be logged into your account when you order, to earn points. If you use our guest checkout then points will not be accrued to your account, and they cannot be applied later.
How can I earn points on referrals?
When you want to refer a friend, family member or colleague, just use our Refer a Friend feature on your loyalty page. Copy your referring link and share either through your email, text, social messaging or sharing with your social audience. When your friend clicks on the link they will be taken to our loyalty site where they will be asked to enter their email to reveal their promotional code. If your friend places an order, you’ll be rewarded with 2500 points (equivalent to $25 store credit to be used on your next order).
How much are my points worth?
When you redeem your points, 100 points will give you $1 store credit when you choose to redeem.
Can I use my points and a promotional code?
Yes, absolutely! You can redeem your points at any time. You do this by first converting them to a Store Credit at checkout and then applying the Store Credit as payment towards an order. You can then use your weekly Newsletter promotional code as well.
Can I still earn and use points if I place my orders over the phone?
Of course! Just ask our friendly Customer Service team to help you redeem your points for a discount.
How can I check my loyalty points balance?
You can view your points balance at any time by logging into your account and navigating to the Loyalty page under the ‘About Us’ tab of the mega menu. Your points balance will also appear on the top of the weekly newsletter we send you.
